Terms of sale

Arcos offers original physical artworks in acrylic on canvas and ink on paper. Each artwork is a physical object and is sold once, subject to availability.

Artwork prices are shown in EUR. Available purchase options and the final artwork price are shown before checkout.

Online payments are processed through Stripe. Payment must be completed before an artwork is dispatched. Arcos does not store full payment card numbers on this website.

Because each artwork is an original, availability can change. During checkout, an artwork may be temporarily reserved while payment is in progress. If checkout is not completed, the reservation may be released automatically.

Artworks are carefully packed and usually shipped within 5 business days after payment confirmation. If additional preparation time is needed, it will be confirmed before dispatch. Available delivery options, estimated shipping costs, and regions are described in the shipping policy.

FedEx tracked shipping and standard tracked shipping are available for EU and international orders, depending on destination.

Orders delivered outside the European Union may be subject to import duties, taxes, customs clearance charges, brokerage fees, or other local charges. These charges are not included in the artwork or shipping price and are the recipient's responsibility. They may be collected by the destination country or delivery provider upon arrival.

If an artwork arrives visibly damaged, please photograph the parcel, packaging, and artwork, keep all packaging materials, and contact Arcos as soon as possible. Damage or loss in transit is handled on a case-by-case basis together with the shipping provider.

If you need to cancel an order before dispatch, contact Arcos as soon as possible. Cancellation is not guaranteed once preparation or dispatch has begun.

If you are an EU consumer and EU consumer law applies to your online purchase, you have 14 days from the day you receive the artwork to notify Arcos that you are withdrawing from the contract. After notifying Arcos, return the artwork within 14 days, securely packed. You are responsible for the direct cost of return shipping unless applicable law requires otherwise.

Any refund due under EU law will be made in accordance with the statutory rules, including the applicable standard outbound delivery cost. The refund may be withheld until the artwork is received back or proof of return is provided. You may be responsible for diminished value caused by handling beyond what is necessary to inspect the artwork.

For customers outside the EU, Arcos does not offer a voluntary change-of-mind return policy. Any mandatory rights that apply in your jurisdiction remain unaffected. Rights relating to damaged, incorrect, or non-conforming goods are not limited by this policy.

Commissioned, personalised, or specially made works may be excluded from the right of withdrawal where permitted by law.

EU consumers may use the online form on the Returns page to exercise this right. You may also notify Arcos with another clear statement that identifies the order and your decision to cancel.

Artwork images are prepared to represent the work as accurately as possible, but screen colours, brightness, and scale may vary between devices. Minor differences between images and the physical artwork do not make the artwork defective.

For questions about an artwork, order, shipping, or return, contact Arcos through the contact page.